Q. What is FanWork?
A. FanWork is a service where you search for and book K-pop trips and experiences by
your favorite artist, the city you're visiting and your travel dates. You can use it on the
web and in the app, and the app includes a space for K-pop fans to talk with each other.
Q. How do I book an experience?
A. On FanWork, the FanTrip tab has travel programs you join with other fans, and the
General Products tab has tours, experiences, tickets, transportation and wellness
products. Choose a product in the tab you want, then select your date and number of
people to book. You'll need to join FanWork to complete your booking.
Q. Can I join a FanTrip or Collab on my own?
A. Yes. You can apply on your own, though a FanTrip only runs once enough people
have signed up to reach its minimum.
Q. What is a trip made by fans?
A. It's a trip where fans who love the same artist and culture get together and plan an
experience to share, and it's called a Collab. On the home page, you can see
recommended trips, recruitment status, artist, region, schedule and number of spots.
Q. How do the experiences work?
A. Some experiences have a host who accompanies you, and for others, an instructor
teaches you directly when you arrive at the venue. Either way, there's nothing to worry
about.
Q. Can I combine a class and a tour in one trip?
A. Yes. Each experience is a separate product, so you book each one separately. Before
you book, make sure the schedules don't overlap.
[H3] Booking and Cancellation
Q. What is the cancellation policy?
A. Full refund up to 7 days before the date, 50% refund 6 to 3 days before, and no refund
from 2 days before through the day of the trip or for no-shows.
Q. What happens if the minimum number of participants isn't reached?
A. We'll email you 3 days before the date and give you a full refund.